Iphone 6s freezing, glitching, nonresponsive at times

Question

Iphone 6s freezing, glitching, nonresponsive at times

Five days ago my phone worked perfectly. On Saturday it began freezing, glitching, and the screen would be nonresponsive to touch. I also couldn't receive messages, phone calls, or send messages or make phone calls. The screen would attempt to open these apps and they would shut or freeze up everytime. Nothing happened to the phone in between Friday and Saturday to cause this. Also, since Saturday the battery drains in two hours. I could go a whole day without charging before, now I'm stuck keeping it on a charger and still can't use it. Please help!

Also, I have tried resetting the phone and still nothing.

iPhone 6s, iOS 9.3.5

Posted on Sep 7, 2016 7:41 AM

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Answer 1

LucoBrasi

Level 5

5,702 points

Sep 8, 2016 5:11 AM in response to jenafromcadiz

Try to reset your device. This won't delete your data stored on this device.

Press and hold the Sleep/Wake button
Press and hold on the Home button
Keep holding both buttons until the display turns off and back on with Apple logo on it.

Alternatively, you may go to Settings - General - Reset - Reset All Settings

If this does not help, restore your device to factory settings. Note that this will erase the data from your device.

Take a look this Apple Support article: Use iTunes to restore your iPhone, iPad, or iPod to factory settings - Apple Support.

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Answer 2

roaminggnome

Level 10

106,407 points

Sep 8, 2016 5:11 AM in response to jenafromcadiz

Basics from the manual are restart, reset, restore from backup, restore as new.

Since you have tried a reset, move on to the next step: restore

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